Vendor Terms

Effective Date: July 23, 2026 Last Updated: July 23, 2026 These Vendor Terms and Conditions ("Vendor Terms") govern the relationship between Kreone Empire Private Limited ("Company", "KreOne API", "we", "us") and any business, agency, reseller, or vendor ("Vendor", "Partner", "You") who utilizes the KreOne API platform ([https://kreoneapi.com](https://kreoneapi.com)) to provide, resell, or distribute WhatsApp Business API services to end-users/clients. By onboarding as a Vendor/Partner on KreOne API, you agree to be bound by these Vendor Terms in addition to our standard Privacy Policy and User Terms and Conditions. 1. Vendor Onboarding & Account Responsibilities Business Identity: Vendors must provide accurate legal business credentials, including company name, GST/Tax details, contact address, and authorized representative information. Client Management: As a Vendor, you are solely responsible for managing your end-clients, including client onboarding, tier-1 technical support, and billing collection from your end-users. Sub-Account Controls: You agree to monitor your sub-accounts and clients to ensure they strictly adhere to Meta/WhatsApp messaging policies. 2. Meta Compliance & Client Misuse Policy Adherence: Vendors are strictly responsible for ensuring that all sub-clients using their panel comply with Meta’s WhatsApp Business Messaging Policy and Commerce Policy. Zero Spam Tolerance: The sending of unsolicited marketing blasts, prohibited content (adult, gambling, financial fraud, illegal items), or unauthorized messages by your end-clients is strictly forbidden. Account Suspension: If a Vendor’s sub-client breaches Meta guidelines resulting in official Meta flags or high user block rates, Kreone Empire Private Limited reserves the right to suspend that specific sub-account or the Vendor's API access immediately without prior notice or refund. 3. Pricing, Margin & Billing Terms Wholesale Rates: KreOne API provides Vendors with agreed wholesale/partner subscription rates or credit slabs for WhatsApp API usage. Reselling Margin: Vendors are free to set their own retail pricing and subscription charges for their end-clients, unless an explicit MSRP agreement exists. Payment Terms: Subscriptions and pre-paid API message credits must be settled in advance via approved payment gateways (Razorpay, UPI, Wire Transfer). Non-Refundable Credits: Message credits or system subscriptions purchased by Vendors are non-refundable once allocated to the Vendor's dashboard. 4. White-Label & Intellectual Property Rights Branding Use: If you are operating under a White-Label vendor plan, you are granted a limited license to apply your custom domain, logo, and brand theme to the sub-dashboard interface. Ownership: All underlying software code, API infrastructure, core engine updates, and database structures remain the exclusive intellectual property of Kreone Empire Private Limited. No Reverse Engineering: Vendors shall not copy, modify, decompile, reverse-engineer, or attempt to extract source code from the KreOne API platform. 5. Service Level Agreement (SLA) & Technical Support Infrastructure Uptime: KreOne API strives to maintain a 99.9% server uptime for API message routing. Meta Dependencies: KreOne API is not liable for service delays, template rejection delays, or downtime caused directly by Meta/WhatsApp server outages or API rate limits. Support Tier: KreOne API provides direct technical support only to the registered Vendor. Support for the Vendor’s end-clients remains the sole responsibility of the Vendor. 6. Indemnification & Limitation of Liability Indemnification: Vendors agree to indemnify, defend, and hold harmless Kreone Empire Private Limited, its directors, and employees from any claims, legal liabilities, fines, or damages arising from end-client policy violations, fraudulent activities, or data breaches occurring within the Vendor's network. Liability Cap: In no event shall Kreone Empire Private Limited be liable for any lost profits, lost reseller revenue, or indirect damages. Our total liability to the Vendor shall not exceed the amount paid by the Vendor to KreOne API in the 30 days prior to the claim. 7. Termination of Vendor Relationship Either party may terminate the Vendor relationship by providing 30 days' written notice to support@kreoneapi.com. Kreone Empire Private Limited reserves the right to immediately terminate Vendor access in cases of illegal activity, unpaid invoices, or repeated spam violations across Vendor sub-accounts. 8. Contact & Partner Support For vendor-related queries, white-label upgrades, or legal agreements, please contact: Legal Entity: Kreone Empire Private Limited Platform: KreOne API ([https://kreoneapi.com](https://kreoneapi.com)) Partner Support Email: support@kreoneapi.com