Effective Date: July 31, 2026
Last Updated: July 31, 2026
At KreOne API (operated by Kreone Empire Private Limited), we strive to provide reliable onboarding, automation tools, and technical support services for the Official WhatsApp Business API platform ([https://kreoneapi.com](https://kreoneapi.com)).
Due to the digital nature of software subscriptions, immediate server provisioning, and Meta API integration resources involved upon setup, all payments made for KreOne API subscription plans and credit top-ups are strictly non-refundable.
1. No Refund After Activation or Onboarding
Once a subscription plan is purchased, an onboarding process is initiated, or dashboard access/WhatsApp Business API activation has been provided, no refunds will be issued under any circumstances.
2. Meta (Third-Party) Approval & Policy Limitations
WhatsApp Business API services are strictly subject to the guidelines, approval processes, and compliance policies of Meta (WhatsApp).
Kreone Empire Private Limited operates as a technical software provider. Any delay, profile rejection, template rejection, account restriction, or limitation imposed by Meta on a client’s WhatsApp Business Account (WABA) does not qualify for a refund.
3. Service & Resource Utilization
Once the client receives dashboard access, API credentials, training, or onboarding assistance, the service is deemed fully delivered and consumed. Therefore, no full or partial chargebacks or refunds will be processed.
4. Subscription Validity & Renewals
Subscriptions remain valid for the agreed billing period (e.g., Monthly or Yearly from the activation date).
Clients may choose to discontinue using the platform at any time, but no pro-rated refunds or adjustments will be made for unused days or unused messaging credits.
5. Subscription Cancellation
Clients may request the cancellation of their auto-renewal subscription at any time by emailing support@kreoneapi.com or through their dashboard settings.
Cancellation will prevent future billing cycles. However, cancellation does not entitle the client to a refund for any past or active subscription payments.
6. Contact Us
For any questions regarding our Cancellation and Refund Policy, please reach out to our team:
Company Name: Kreone Empire Private Limited
Platform: KreOne API ([https://kreoneapi.com](https://kreoneapi.com))
Support Email: support@kreoneapi.com