Privacy Policy

Effective Date: July 23, 2026 Last Updated: July 23, 2026 Welcome to KreOne API (accessible from [https://kreoneapi.com](https://kreoneapi.com)), operated by Kreone Empire Private Limited ("Company", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our SaaS platform, and integrate our WhatsApp Business API services. 1. Information We Collect We collect information that identifies, relates to, or describes you or your business ("Personal Data") when you register, subscribe, or interact with our platform: Account Information: Name, Email Address, Phone Number, Business Name, and Account Credentials. Authentication Data (Social Logins): When you log in via Facebook, Google, or Meta services, we collect your Name, Email ID, and Profile Picture. Payment & Transaction Details: Payment information collected securely through third-party payment gateways (Razorpay, UPI, and other payment processors). We do not store full credit/debit card numbers on our servers. WhatsApp API & Service Data: To provide our WhatsApp automation services, we process and store your contacts list, message logs, message templates, chat media files, and system interactions on our secure servers. Cookies & Technical Data: IP address, browser type, device information, and session cookies to keep you logged in and optimize site performance. 2. How We Use Your Information We use the collected data for the following legitimate business purposes: To set up, manage, and maintain your KreOne API account. To process transactions, billing, and subscription plans. To facilitate WhatsApp messaging campaigns, automation, auto-responders, and chatbot features. To provide customer support, system updates, and technical notifications. To enforce our Terms of Service, prevent fraud, and comply with Meta API policies and legal requirements. 3. Data Protection & Encryption Data Storage: Your contact lists, message logs, and templates are stored securely on our servers using industry-standard security protocols. Encryption: We utilize End-to-End Encryption (E2EE) and TLS/SSL encryption protocols for data transmission to ensure high-level confidentiality and security for customer communication. Access Controls: Strict role-based access control is enforced so that only authorized personnel can access infrastructure components. 4. Third-Party Integrations & Service Providers We may share limited data with trusted third-party providers solely to operate our service: Meta / WhatsApp API: To connect your WhatsApp Business Manager and send/receive messages. Payment Gateways: Razorpay, UPI partners, and other payment processors to handle secure billing. Hosting & Analytics: Secure cloud server infrastructure and performance tracking tools. We do not sell, rent, or trade your personal or business data to any third-party advertisers. 5. Cookies Policy Our website utilizes cookies and similar tracking technologies to: Keep you securely logged in to your dashboard. Remember your account preferences and settings. Analyze website traffic and user activity to improve overall platform performance. You can disable cookies through your individual browser settings, but doing so may limit your ability to use certain features of our platform. 6. User Rights & Account / Data Deletion Request You have full control over your personal data. If you wish to review, update, or permanently delete your account and associated data (contacts, logs, media, and templates) from our servers: Data Deletion Process: Please send an explicit account deletion request email to support@kreoneapi.com. Processing Time: Upon receiving your request, our technical team will process the permanent erasure of your account data within 7–14 business days, except where retention is required by law. 7. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your data protection, please reach out to us at: Company Name: Kreone Empire Private Limited Platform Name: KreOne API Website: https://kreoneapi.com Support Email: support@kreoneapi.com